Return Policy
Return Policy
At L's finds, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help make it right.
Return Window
You have 30 days from the date of delivery to return most items for a full refund or exchange.
What Can Be Returned
We accept returns on:
- Items in original, unused condition
- Items with original packaging and tags attached
- Items that haven't been damaged or altered
What Cannot Be Returned
For hygiene and safety reasons, we cannot accept returns on:
- Personal care items
- Items marked as final sale
- Custom or personalized items
- Items damaged by normal wear and tear
How to Start a Return
To return an item:
- Contact us at [Your Email] or [Your Phone] within 30 days of delivery
- Provide your order number and reason for return
- We'll send you a prepaid return label and instructions
- Package the item securely and attach the return label
- Drop off at any authorized shipping location
Refund Process
Once we receive your returned item:
- We'll inspect the item within 2-3 business days
- If approved, your refund will be processed to your original payment method
- Refunds typically appear within 5-10 business days
- You'll receive an email confirmation when your refund is processed
Exchanges
Need a different size or color? We're happy to help! Contact us and we'll arrange an exchange. If there's a price difference, we'll either refund the difference or send you a payment link.
Return Shipping
We provide free return shipping labels for most returns within the United States. For international returns, shipping costs may apply.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We'll arrange for a replacement or full refund at no cost to you.
Questions?
Have questions about returning an item? We're here to help!
Email: lprudenn@gmail.com
Phone: +1 802 369 5627
Hours: Monday-Friday: 9 AM - 5 PM
This policy was last updated on August 25, 2024.