FAQ
Frequently Asked Questions
Have questions? We've got answers! Here are the most common questions our customers ask.
📦 Orders & Shipping
How long does shipping take?
Standard shipping takes 5-7 business days, express shipping takes 2-3 business days, and overnight shipping takes 1 business day. Orders are processed within 1-2 business days before shipping.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50 within the United States.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number. You can also use our Track Your Order page or visit 17Track for detailed tracking information.
Can I change my shipping address after placing an order?
Contact us immediately if you need to change your address. Once an order has shipped, we cannot modify the delivery address.
💳 Payment & Pricing
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other payment methods shown at checkout.
Are your prices in USD?
Yes, all prices are displayed in US dollars (USD).
Do you charge sales tax?
Sales tax is calculated at checkout based on your shipping address and local tax requirements.
🔄 Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for items in original, unused condition with tags attached. See our Return Policy for complete details.
How do I return an item?
Contact us at [Your Email] with your order number and reason for return. We'll send you a prepaid return label and instructions.
How long do refunds take?
Once we receive and inspect your returned item, refunds are processed within 2-3 business days and typically appear in your account within 5-10 business days.
Can I exchange an item for a different size or color?
Absolutely! Contact us and we'll help arrange an exchange. If there's a price difference, we'll handle that too.
🛍️ Products & Inventory
Are your product photos accurate?
We strive to show accurate colors and details, but slight variations may occur due to monitor settings and lighting conditions.
What if an item is out of stock?
Out of stock items will show as unavailable on the product page. You can sign up for restock notifications or contact us for estimated availability.
Do you offer wholesale or bulk pricing?
Please contact us directly at [Your Email] to discuss wholesale opportunities and bulk pricing.
👤 Account & Personal Information
Do I need to create an account to shop?
No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and speed up future purchases.
How do I reset my password?
Click "Forgot Password" on the login page and enter your email address. You'll receive instructions to reset your password.
How is my personal information protected?
We take privacy seriously. Please review our Privacy Policy to learn how we collect, use, and protect your information.
📞 Customer Service
How can I contact customer service?
You can reach us:
- Email: lprudenn@gmail.com
- Phone: +1 802 369 5627
- Hours: Monday-Friday, 9 AM - 5 PM EST
How quickly do you respond to emails?
We typically respond to emails within 24 hours during business days, often much sooner!
🌍 International Orders
Do you ship internationally?
Yes, we ship to select international destinations. Shipping costs and delivery times vary by location and are calculated at checkout.
What about customs and duties for international orders?
International customers are responsible for any customs duties, taxes, or fees imposed by their country.
Still have questions?
Can't find what you're looking for? We're here to help!
Contact us at lprudenn@gmil.com or +1 802 369 5627
Last updated: August 25, 2024